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What You’ll Do
Manage day-to-day engagement across brand social platforms (Facebook, Instagram, etc.)
Deliver strategic 1:1 interactions aligned with defined engagement guardrails and brand tone of voice
Prioritize marketing- and campaign-related inquiries, escalating customer service concerns to appropriate teams
Monitor and escalate potential risks, issues, or sensitive conversations
Own publishing...
About the Role
This role plays a critical hybrid role in transforming the brand's social ecosystem in PH Market. This position combines community management excellence with data-driven insight generation to ensure social is engaging, measurable, and continuously optimized.
This role acts as both the daily voice of the brand in culture and a key translator of social data into actionable insights that inform content, engagement strategy, and campaign performance.
What You’ll Do
Community Management & Publishing
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