Snr operations manager (night shift)

SNR Operations Manager (Night Shift)

Call Force is seeking a dynamic individual to provide leadership over multiple campaigns in a rapidly growing BPO operation. You will be responsible for driving sales and managing operations in our outbound campaigns, for our global clients, mainly America and Australia. You are required to deliver exceptional results, providing differentiation in a highly competitive sector.

Key Areas of responsibility Develop and implement plans to deliver exceptional results on a campaign-by-campaign basis. Handle client interface, deliver on SLA requirements. Manage client expectations and deliverables through consistent engagement with the key stakeholders, globally and local. Responsible for driving sales and customer service outcomes. Focus on providing differentiation in a highly competitive industry by exceeding client expectations. Successfully deliver performance standards on outbound campaigns. Oversee quality control and other compliance applic...