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SME, Support

📍 Location
sedenak
⏰ Job Type
Full-time
📅 Posted
June 07, 2026

About the Role

Customer Service

  • Maintain a positive and professional working relationship with internal and external clients
  • Respond to customer service requests in a timely manner
  • Respond to emergency calls

Maintain Data Center Systems

  • Assist the Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the DC critical M&E systems
  • Plan, coordinate Master Maintenance plan from Elect, Mech. Work with Site Lead to inform affected clients and to make changes if requested by clients
  • Work with all DC vendors/term contractors/equipment OEM on the scheduled maintenance to ensure that all planned maintenance is carried out
  • Ensure all subcontractors are inducted and permitted to work within the Critical Environment domain. Review contractor method statements, risk assessments, and MSDS to ensure compliance with site health & safety and operating ...

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