SME - Operations

Foundever • Mumbai, India

📍 Location

Mumbai

⏰ Job Type

Full-time

📅 Posted

May 30, 2026

About the Role

 SME - Operations 
 SME - Operations 
 Req ID#: 412111  Mumbai, India, IN 
 Job Description: Foundever is currently seeking a Subject Matter Expert for their Telecom Process into ISP for Navi Mumbai Airoli location. Please see below some of the responsibilities of the SME role:
Process: Experience in Chat or Blended 

Process is mandatory (International Chat or Blended process only no back office experience) 

Background: BPO Experience.

Shift Window: 24 x 7

Week offs: Any 2 days a weekLocation: Airoli
Support Team/Coach (SME) shall: 

Senior Customer Service Executives with International Chat process experience are encouraged to apply for this position.
Support in the new hire experience classroom including crosschecks and contact handling.

Possess knowledge of where learners are in their learning whenever providing support.

Facilitate d...
            

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