Shop Manager

Customer Centricity

• Maintain a positive rate in Customer Satisfaction Index by ensuring all aspects are met. (i.e., Phone call, First Contract, Booking Arrangements, Administration, Summary).
• Ensure all customers fill the customer satisfaction form.
• Ensure all customer vehicle inspections, estimate, job order are presented and explained properly to the customer.
• Return all the parts and explain components one by one (depending on the customer).
• Regular customers are monitored, and usual requests are relayed to technicians.

Sales Management

• Maintain and increase the target amount per invoice.
• Attain monthly target.
• Generate and report workshop sales and other KPIs through the workshop management system.
• Participate in activities that increase UR (fleet engagement, telemarketing, and social media) that will contribute to workshop increase.
• Responsible for ...