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About the Role
Join the Shipper Support Case Team to provide critical support to vendors and sellers utilizing our Inbound Transportation Services. In this role, you will resolve operational challenges, ensure service quality, and maintain excellent relationships with our extensive shipper network.
Responsibilities
+ Process and resolve shipper support cases through our proprietary communication platform.
+ Research and resolve missed pickup issues and other transportation disruptions.
+ Maintain case resolution goal rate.
+ Conduct proactive outreach calls when necessary.
+ Document case resolutions and maintain accurate records for continual improvements.
+ Collaborate with carriers and vendors to ensure successful freight pickup and delivery.
+ Apply critical thinking skills to solve complex logistics challenges.
Essential Skills
+ Strong analytical and problem-solving abilities.
+ Excellent written and ve...
Responsibilities
+ Process and resolve shipper support cases through our proprietary communication platform.
+ Research and resolve missed pickup issues and other transportation disruptions.
+ Maintain case resolution goal rate.
+ Conduct proactive outreach calls when necessary.
+ Document case resolutions and maintain accurate records for continual improvements.
+ Collaborate with carriers and vendors to ensure successful freight pickup and delivery.
+ Apply critical thinking skills to solve complex logistics challenges.
Essential Skills
+ Strong analytical and problem-solving abilities.
+ Excellent written and ve...
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