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About the Role
General Roles and Responsibilities
- Lead a team of service champions to prioritize safety by enforcing Shell policies and procedures, fostering a culture of safety awareness, and ensuring a safe working environment.
- Oversee day-to-day operations at the petrol station to maintain efficiency and productivity.
- Monitor and ensure that service champions' uniforms are clean, worn properly, and meet Shell Uniform standards to uphold a professional image.
- Provide high-quality customer service in the c-store and forecourt, managing the team to build strong customer relationships and promptly address any issues or feedback.
- Manage team members to uphold quality standards, oversee inventory procurement, and ensure the station environment is clean and well-maintained.
- Implement and enforce work protocols and procedures through staff training, performance monitoring, and compliance audits.
- Lead the team of service champions...
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