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About the Role
Customer Service
- Maintain a positive and professional working relationship with internal and external clients
- Respond to customer service requests in a timely manner
- Respond to emergency calls (during shift work)
Maintain Data Center Systems
- Assist the Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the Dc critical M&E systems
- Conduct daily walkthrough of DC to record and report any faults or defects detected and take down record of M&E equipment
- Ensure that the FOC is monitored and manned at all times and that EPMS, BMS, and Fire System alarms are responded to in a timely manner; contain/isolate the fault identified and provide impromptu escalations/updates base on escalation plan laid
- Conduct daily routine checklist to ensure no environmental abnormalities and all critical M&E related systems are in ...
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