About the Role
Job Description
Field Technical Support
Support in creating and managing comprehensive training materials and programs tailored to various product lines and customer solutions.
Offer hands-on knowledge in product understanding, installation, maintenance, and system optimization across a variety of product offerings.
Develop standardized procedures for the production and assembly of key products, ensuring adherence to quality assurance standards at all manufacturing facilities.
Conduct onsite training, skill transfer, and assessments to technicians, ensuring they have the skills needed for effective installation, maintenance, and troubleshooting.
Develop and enhance training and assessment documentation related to product selection, installation, and maintenance (Service Technicians).
Gather and Present suggestions to relevant departments (, Product Development, Product Management) for continuous product and process improvement.
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