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About the Role
Role Overview
We are seeking a skilled ServiceNow Platform Support Specialist to support implementation, enhancement, and operational activities across ITSM and CMDB modules within a self-hosted ServiceNow environment hosted on AWS.
The role will focus on platform configuration, release management, workflow enhancements, CMDB alignment, service portal support, and day-to-day operational support across multiple environments. The ideal candidate should have strong hands-on experience in ServiceNow ITSM modules, Flow Designer, catalog management, and platform governance within enterprise environments.
Key Responsibilities
- Support implementation, configuration, enhancement, and operational activities for ServiceNow ITSM and CMDB modules.
- Manage release and deployment activities including update set promotion across Dev, SIT, QA, and Production environments.
- Handle deployment conflict resolution and ensure governance proc...
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