ServiceNow Platform & Process Leader

Abbott Laboratories is looking for a ServiceNow Manager in Metro Manila, Philippines. This role involves being a strategic liaison between the IT ServiceNow platform and various business units, focusing on service quality and IT process governance. The ideal candidate will have over 7 years of IT Business Analysis experience and a robust understanding of ITIL practices. Responsibilities include leading service management processes, mentoring junior analysts, and partnering with leadership to enhance service delivery. Strong communication and analytical skills are essential.
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