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About the Role
We are looking for a Service Now Now Assist Expert with strong hands-on experience in HR Service Delivery (HRSD) to design, implement, and optimize AI-powered solutions within the Service Now platform. The ideal candidate will have experience working with Now Assist (Generative AI capabilities) and deep functional and technical knowledge of HRSD modules, case management, knowledge management, and employee service automation. This role requires collaboration with HR stakeholders, platform architects, and developers to enable intelligent automation, AI-driven knowledge delivery, and enhanced employee experience.
Responsibilities:
Implement and configure Now Assist capabilities within Service Now HRSD, including AI-assisted case summarization, knowledge generation, and conversational experiences.
Design and develop AI-driven HR workflows to improve employee self-service and automate HR operations.
Configure and customize HRSD modules, including HR Case Management, Employee Ser...
Responsibilities:
Implement and configure Now Assist capabilities within Service Now HRSD, including AI-assisted case summarization, knowledge generation, and conversational experiences.
Design and develop AI-driven HR workflows to improve employee self-service and automate HR operations.
Configure and customize HRSD modules, including HR Case Management, Employee Ser...
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