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About the Role
Datacom is seeking a CX Enablement Analyst to support the development and optimization of Knowledge and Service Catalogue capabilities. In this role, you will enhance service processes and align them with ServiceNow, ensuring high-quality outcomes across support teams.
Your responsibilities will include maintaining data quality, coordinating with service owners, and facilitating communication between teams. A strong background in IT Service Management and experience with ServiceNow is essential for success in this position.
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