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About the Role
Offer
- Career development according to your profile and interests.
- Work in one of the best companies and feel proud.
- Access to an innovative methodology and tools.
- Direct contact with experts worldwide.
- Use of work schemes and cutting‑edge technologies.
- Constant training.
- Work environment based on teamwork and collaboration.
- Participation in International Projects.
- Lead discovery workshops across ITSM, ITOM, ITAM (SAM/HAM), DEX, EA, and integrations.
- Gather and document functional requirements, process flows, and design decisions.
- Define user stories, acceptance criteria, and functional configuration guidelines.
- Ensure alignment with ServiceNow OOTB capabilities using a configuration‑first approach.
- Own and maintain design artifa...
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