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IT support by telephone and e-mail
Problem analysis and resolution
Remote user support
Incident processing and solution as well as documentation in the ticket system
Installation and training of the software at the customer’s site
Preparation of task-specific technical documentation Desirable: Vocational training in the IT sector
Optimally first experiences in the User Help Desk
Sound knowledge of Windows operating systems, Linux, Microsoft Office, Exchange
Basic knowledge of network technology
Experience in configuring network drives and printers
a structured way of working
a quick grasp
very good communication and team skills
unrestricted willingness to travel
willingness to learn
About the Role
Your tasks will be:
You have the following skills and qualifications:
We will offer ...
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