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About the Role
Description
Our client is seeking a Service Support Analyst to join their team. The analyst is responsible for managing the intake, assessment, and resolution of technology-related incidents and service requests from internal users across our client’s organization. Acting as a primary point of contact, the analyst provides direct end-user support while ensuring requests are logged, prioritized, and resolved in alignment with established service management processes.
Responsibilities:
Task Execution and End-User Support
+ Respond to incidents and service requests via phone, email, chat, and self-service portals
+ Log, categorize, prioritize, and resolve tickets within the ITSM platform
+ Troubleshoot desktop, application, and connectivity issues
+ Communicate clearly with users and provide status updates
Endpoint & Desktop Support
+ Support Windows laptops, desktops, and AVD
+ Assist with device p...
Our client is seeking a Service Support Analyst to join their team. The analyst is responsible for managing the intake, assessment, and resolution of technology-related incidents and service requests from internal users across our client’s organization. Acting as a primary point of contact, the analyst provides direct end-user support while ensuring requests are logged, prioritized, and resolved in alignment with established service management processes.
Responsibilities:
Task Execution and End-User Support
+ Respond to incidents and service requests via phone, email, chat, and self-service portals
+ Log, categorize, prioritize, and resolve tickets within the ITSM platform
+ Troubleshoot desktop, application, and connectivity issues
+ Communicate clearly with users and provide status updates
Endpoint & Desktop Support
+ Support Windows laptops, desktops, and AVD
+ Assist with device p...
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