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About the Role
Responsibilities
- Servicing of customers, forwarding of various Service requests to India processing teams (Financial / Non-financial, Debit card processing).
- Forwarding of AOFs to processing centers and efficient handling of the dispatch of AOFs.
- To handle the various MIS, Maintenance of Data, Establishment (Salary, Reimbursement processing, Various HR activities- issuing of AL, Visa, Medical, Insurance etc.,).
- Assist Facilitation / Relationship Managers on coordination with processing centers on their requests for Accounts and servicing.
- Meeting specific performance levels in customer servicing and also facilitating various permitted activities to the mapped customers.
- To be the first level of escalation and able to handle complaints and be a good trouble shooter.
- To ensure maintenance of various statutory requirements (Renewal of various licenses, permissions etc., ) in order.
- To handle IT related issues. <...
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