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About the Role
7295 - Katy Freeway - 21636 Katy Freeway, Katy, Texas, 77449
CarMax, the way your career should be!
**General Summary:**
Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes.
**Principle Duties and Responsibilities:**
♦ Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.
♦ Assist Customer Advisors/Service Consultants with customers when needed.
♦ Answer basic service department questions, schedule service appointments, route customers’ calls. ♦ Provide written messages to the responsible party in a timely manner.
♦ Complete reminder calls for customers scheduled for an appointment
♦ Assist the service department in contacting customers once special ordered part...
CarMax, the way your career should be!
**General Summary:**
Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes.
**Principle Duties and Responsibilities:**
♦ Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.
♦ Assist Customer Advisors/Service Consultants with customers when needed.
♦ Answer basic service department questions, schedule service appointments, route customers’ calls. ♦ Provide written messages to the responsible party in a timely manner.
♦ Complete reminder calls for customers scheduled for an appointment
♦ Assist the service department in contacting customers once special ordered part...
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