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About the Role
JOB OVERVIEW
JOB TITLE
Service Operations Architect
LOCATION
Offshore
ENGAGEMENT TYPE
Multiple concurrent enterprise engagements across healthcare, public-sector and AI/cloud platforms
GENERAL JOB DESCRIPTION
Operational Excellence and SRE lead for hybrid environments. Owns service reliability across traditional 3-tier stacks (IIS / Tomcat / MS SQL), cloud-native Kubernetes microservices, and GPU-accelerated AI inference workloads. Drives ITIL v4 + SRE practices, SLA adherence, DR readiness and observability.
DUTIES & RESPONSIBILITIES
- Define and govern incident, problem, change and release management aligned to client SLAs.
- Own DR plan execution and failover/failback runbooks using VMware Site Recovery Manager, Velero and multi-region cloud strategies.
- Design observability across appli...
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