Service Operations & Data Analytics Intern

Core Job Responsibilities

• Provides internship-level support to ensure accurate and timely assistance to customers across supported markets under close supervision, gaining hands‑on exposure to remote support operations, customer engagement and case management processes.
• Supports the remote support team during customer interactions (phone, chat and email) through shadowing and assisted handling.
• Assists with collecting customer information, documenting cases accurately and updating records in the appropriate systems.
• Learn to identify and assess basic hardware, software and reagent‑related issues, escalating as required.
• Supports follow‑up activities on open cases and assists with coordination across off‑hours teams and local country teams.
• Assists with instrument monitoring via dashboard visualization platforms and escalates observations under guidance.
• Participates in proactive analysis and improvement i...