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About the Role
Service Operations Centre (SOC) Engineer
Cape Town, South Africa | Posted on 11/02/2026
Where will the successful candidate fit in?
This role provides enterprise‑level technical support, ensuring timely incident management, outage resolution, and service delivery in line with agreed SLAs. It involves proactive network and service monitoring, escalation handling, maintenance coordination, and hands‑on configuration and support of infrastructure, VoIP, PBX, and managed WiFi services. The role also supports projects and internal teams to maintain service reliability and customer satisfaction.
Job Duties
- Email and telephone Enterprise customer support and service management within Enterprise SLA's
- Triage and prioritisation of incidents, tickets and service requests
- Outage management: Escalation and network notices and customer follow‑up
- NOC monitoring and escalation: Outages and major incidents
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