Service Operation Intern

Responsibilities

• Manage the service performance to customer, ensure that service level is achieved in line with contract / SLA and deliver outstanding customer service across the location.
• To analyse provisioning reports to identify the repair that has passed deadline and not acted upon by respective Service Center.
• Service Quality Management
• Ensure quality delivery of services to the service partners.
• Identify, assess and communicate the impact of changes affecting the customer and/or service delivery.
• Lead and manage internal delivery teams to establish the Standard Operations Procedures.

Requirements

• Final year student who’s currently pursuing a bachelor’s degree / Diploma in Business Management / Logistics / Supply Chain or any other relevant qualifications.
• Able to work well in a fast-paced changing environment, possess excellent problem‑solving skills and take initiat...