Service Manager

The Service Manager is responsible for all tasks and aspects related to the after-sales service of Liebherr equipment on site / country. His responsibilities include managing the service contract at mine sites, creating close and positive relationship with customer management and maintenance related personnel.

This role is the local advisor in terms of technical and machine operational topics, internally and externally. He is the key contact person with MIN factories who also communicates to the customer as required. We are seeking a competent candidate to fill the position of Service Manager.

Responsibilities

• Labor services: embedded (on site), ad-hoc jobs, breakdown services, warranty jobs.
• Labor Support Packages are known and actively promoted by key stakeholders.
• Work with Customer Support for the promotion of modular programs, support contracts, and all other services (labor, special tools, repairs, major overhauls, etc....) a...