Service Manager

Keeran Networks is a rapidly growing Managed Services Provider headquartered in Edmonton. We have an excellent team, great work environment and wonderful clients to work with. We are currently seeking a fulltime Service Manager to be based in our Edmonton office. The Service Manager will be responsible for the performance of the service team, with 8-10 direct reports initially including Account Managers, Help Desk Analysts, Help Desk Escalations Analysts, NOC Technicians, Service Coordinators and Systems Administrators.

The successfully candidate will be an experienced manager who excels at working with their direct reports to coach them and grow their skillsets. Also a great communicator and leader who communicates well and is comfortable dealing with our team and our clients. Some previous technical experience is desirable in this role, but most of the job is dealing with people and processes rather than servers and workstations.

Responsibilities

• Ful...