About the Role
What success looks like in this role:
We are looking for a Service Management Associate to join our team and support the delivery of high-quality IT services through effective Service Management practices. In this role, your primary focus will be supporting core Service Management activities, including monitoring service performance, coordinating operational actions, supporting ITSM process execution, and driving continuous service improvement. When required by the client engagement, you may also support Service Integration and Management (SIAM) activities by helping coordinate internal teams, strategic partners, and vendors to ensure services are delivered in line with agreed service levels, ITIL best practices, and client expectations.
Primary Responsibilities: Service Management Support
Coordinate day-to-day Service Management activities across internal support teams to support consistent service delivery.
Monitor ...
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