Service Management Lead

• Fantastic permanent opportunity
• ITIL V4 Foundation Service Management certified
• IT Service Management best practices

In this role, you will be responsible for responsible for leading and overseeing the delivery of service management governance and processes to ensure technology services are delivered in a standard and consistent manner.

Key Skills & Responsibilities

• Experience in IT service delivery in complex, mission-critical environments
• Lead and support ITIL-based service management processes, including but not limited to: Incident, Major Incident, Problem, Event, Asset, Availability, and Knowledge Management
• Provide oversight and input into service provider governance forums to ensure effectiveness and value
• Monitor and assess service provider performance against SLAs and contractual commitments
• Contribu...