Service Management Engineer

Role Purpose

The Event Management Engineer plays a key role in the delivery of IT monitoring and event management services. This role is responsible for ensuring operational excellence in event detection, correlation, and resolution, while maintaining system integrity and supporting both internal teams and customers. The role requires strong technical skills, problem-solving ability, and a proactive approach to service improvement.

Key Responsibilities

• Act as the first point of contact for Event Management, working with customers and internal teams to resolve problems and answer queries on a variety of monitoring and event-handling matters.

• Help co-ordinate the daily team response to regular committed work and operational tasks.

• Ensure ongoing operational hygiene of assigned systems, including:

  • User account reviews

  • Roles and permissions revi...