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To maintain strong customer relationships at all times
Respond to customer requests in a timely manner with high quality
Work closely with all departments involved
Receive, record, process, and follow up on customer service requests, complaints, and orders
Ensure efficient planning of dispatc...
About the Role
Service Helpdesk Specialist – Greece & Cyprus
Job Summary
Join our team as a Service Helpdesk Specialist and play a key role in delivering exceptional customer experiences across Greece and Cyprus. In this position, you will act as the main point of contact for customer service requests and complaints, ensuring timely and effective resolution. You will coordinate field service activities, manage spare parts processes, and support After Sales Service Management (ASSM) operations, contributing directly to customer satisfaction and operational excellence.
Key Responsibilities
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