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Service Desk Technician

Cornerstone OnDemand • Pune, India

📍 Location
Pune
⏰ Job Type
Full-time
📅 Posted
June 14, 2026

About the Role

We're looking for a

Service Desk Technician

This role is Office Based, Pune Office

The Service Desk Technician provides first-level technical support to Cornerstone OnDemand employees across global locations. This role is responsible for troubleshooting and resolving end-user issues related to hardware, software, access, and enterprise applications. The technician will use ServiceNow to manage incidents and service requests while collaborating closely with senior IT team members to maintain a stable and secure technology environment.

In this role you will...

End-User Support (Tier 1 / Level 1)

  • Serve as the first point of contact for incoming IT support incidents via phone, email, chat, or ServiceNow.
  • Provide technical troubleshooting and resolution for:
  • Windows 11 operating system
  • Office 365 suite (Outlook, Word, Excel, SharePoint, OneDrive, etc.)
  • Microsoft Tea...

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