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About the Role
IT Support Specialist (Service Desk / IAM)Overview
We are seeking an experienced IT Support Specialist to provide Identity and Access Management (IAM) support for both internal staff and external users, along with Tier 1 and Tier 2 technical support. This role is responsible for delivering high-quality customer service, resolving technical issues, and supporting end-user computing environments.
Key Responsibilities
+ Provide Identity and Access Management (IAM) support, including:
+ Verifying user identity
+ Resetting passwords and unlocking accounts
+ Guiding users through self-service account recovery processes
+ Escalating or routing calls to appropriate support teams when necessary
+ Documenting all interactions in the ticketing system
+ Deliver Tier 1 and Tier 2 technical support for internal users:
+ Troubleshoot hardware, software, and network issues
+ Assist users with technical problem...
We are seeking an experienced IT Support Specialist to provide Identity and Access Management (IAM) support for both internal staff and external users, along with Tier 1 and Tier 2 technical support. This role is responsible for delivering high-quality customer service, resolving technical issues, and supporting end-user computing environments.
Key Responsibilities
+ Provide Identity and Access Management (IAM) support, including:
+ Verifying user identity
+ Resetting passwords and unlocking accounts
+ Guiding users through self-service account recovery processes
+ Escalating or routing calls to appropriate support teams when necessary
+ Documenting all interactions in the ticketing system
+ Deliver Tier 1 and Tier 2 technical support for internal users:
+ Troubleshoot hardware, software, and network issues
+ Assist users with technical problem...
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