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Service Desk Technician – Intermediate
Black Bear Technology Solutions, LLC • Aberdeen Proving Grounds, United States
About the Role
Service Desk Technician – Intermediate
Clearance Required: Active Secret Clearance
Location: Aberdeen Proving Grounds
Position Overview:
The Service Desk Technician – Intermediate provides Tier 1 and Tier 2 technical support to end users. This role is critical to maintaining operational effectiveness across all supported environments, resolving hardware, software, and peripheral issues efficiently while escalating complex cases as needed.
Key Responsibilities:
+ Deliver Tier 1 & 2 technical support to end users for PCs, servers, printers, VDIs, and other peripherals.
+ Troubleshoot issues that cannot be resolved by Tier 1 help desk staff.
+ Simulate and recreate user issues to determine root cause and resolve operating difficulties.
+ Collaborate with network services, systems engineering, and applications development teams to identify and correct problems.
+ Recommend modifications to systems to reduce use...
Clearance Required: Active Secret Clearance
Location: Aberdeen Proving Grounds
Position Overview:
The Service Desk Technician – Intermediate provides Tier 1 and Tier 2 technical support to end users. This role is critical to maintaining operational effectiveness across all supported environments, resolving hardware, software, and peripheral issues efficiently while escalating complex cases as needed.
Key Responsibilities:
+ Deliver Tier 1 & 2 technical support to end users for PCs, servers, printers, VDIs, and other peripherals.
+ Troubleshoot issues that cannot be resolved by Tier 1 help desk staff.
+ Simulate and recreate user issues to determine root cause and resolve operating difficulties.
+ Collaborate with network services, systems engineering, and applications development teams to identify and correct problems.
+ Recommend modifications to systems to reduce use...
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