Service Desk Team Manager

We are seeking a proactive and experienced IT Service Desk Team Manager to lead

and manage our IT Service Desk team.

The ideal candidate will be responsible for

ensuring high-quality service delivery, efficient incident and request management, and

continuous improvement of service desk operations.

This role demands strong

leadership, customer service orientation, and technical knowledge to maintain

operational excellence and align with ITIL best practices.

At this level, the jobholder will manage a small to medium team and coordinate activities

to ensure achievement of customer satisfaction, financial, operational and human

resources goals. At this level jobholders will also apply specialist skills and knowledge

relating to a particular discipline, profession, or function. This will include analysis and

interpretation of information and the provision of information to clients & interna...