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Provides day-to-day IT operations support for all company offices in EMEA Primary responsible for local hardware and software support; Respond quickly to user inquiries/incidents reported via ticking, email, telephone, and IM; Troubleshoot and resolve systems, application, and hardware issues; Maintain and improve system and process quality through effective documentation and communication; Ensure high quality services are provided within company’s SLAs; Works closely with the USA IT Service Desk team to provide adequate IT support based on “follow the sun” method. Experience with supporting Windows 10/11 PCs; Experience with supporting and maintaining Active Directory / DNS / DHCP; Exc...
About the Role
A Day in the Life of a Service Desk Specialist at PROS:
Required Qualifications:
We are looking for candidates who possess the rare combination of the following achievements, skills and behaviors:
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