Service Desk Pro: Proactive Incident & SLA Champion

A technology service provider is seeking a customer-focused Service Desk Engineer in Cape Town. The candidate should possess strong service desk and call center experience along with excellent communication skills. Responsibilities include proactive system monitoring, incident resolution, and ensuring compliance with SLA requirements. Essential qualifications include a National Senior Certificate, A+, N+, and preferred knowledge in ITIL and Linux/Unix. The role demands a reliable team player committed to delivering exceptional customer service.
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