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About the Role
Job Description
About the Client
A Trusted, full-service IT consulting and managed services provider committed to empowering organizations with customized, high-performance technology solutions. Since its founding in 1999, the company has combined deep technical expertise with a white-glove, relationship-driven approach to deliver tailored digital transformation.
Key Responsibilities
- Field support calls
- Deliver professional, friendly, and effective customer service via phone, chat, and email.
- Provide support for Windows, macOS, and mobile devices
- Identify and organize tickets according to priority
- Provide support in handling Incident Management calls
- Primarily remote t...
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