Service Desk Engineer II - Escalations, AD & M365

Interpath Advisory in Cape Town, South Africa is looking for a Level 2 Service Desk Engineer to tackle complex technical issues, support Level 1 analysts, and enhance the Service Desk maturity.

The ideal candidate should demonstrate strong troubleshooting skills, a solid grasp of Microsoft 365 and Active Directory, and experience mentoring junior team members. This role is crucial in improving first-call resolution rates and implementing long-term fixes for recurring issues.