Service desk engineer

Location: Cape Town, Western Cape, South Africa

Company: Bitrecruit

Client / Employer: Occupop

Job Reference: 703b9ac478bbca37e aaf97261

Posted:

Listing Type: Basic Responsibilities Provide 1st line telephone and technical support across a wide range of technologies. Manage and resolve support tickets efficiently, ensuring regular client updates. Collaborate with 2nd Line and Escalation Engineers to meet SLAs. Maintain and update client knowledge base documentation. Support colleagues across the engineering team and manage vendor tickets. Work as part of a shift rota covering contracted client hours (Monday to Friday). Qualifications Strong customer service and communication skills. Ability to prioritise and manage workload in a fast‑paced environment. Proactive problem‑solving approach and attention to detail. Experience in IT Service Desk environments. Knowledge of networking (routers, switches, firewalls) and basic co...