Service Desk Coordinator

Key Responsibilities

1. Service Request Handling

• Manage the support mailbox, mobile, and Zoho Desk for incoming service requests.
• Validate service eligibility as per Power Bridge guidelines.
• Log tickets received through mail, calls, or peer communication in Zoho Desk.

Coordination & Scheduling

• Coordinate ticket schedules with customers through mail, calls, and peer discussions.
• Send initial calendar invites to customers and engineers as per agreed schedules.
• Assign tickets to the appropriate engineers based on region, skillset, complexity, and availability.
• Ensure commencement of services as per the confirmed schedule.

Ticket Compliance & Updates

• Maintain accurate ticket compliance, including updating status, attaching error snapshots, service reports, or rela...