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What You'll Do
About the Role
What You'll Do
Monitor and manage the support mailbox, helpline mobile, and Zoho Desk ticketing system to ensure no customer request is missed.
Log incoming service requests accurately, classify them by priority and category, and assign ownership.
Schedule field and remote engineers based on ticket priority, customer location, and engineer availability.
Coordinate customer appointments and communicate confirmations, reschedules, and ETAs proactively.
Track ticket lifecycle from creation to resolution and closure, ensuring SLA compliance at every stage.
Maintain accurate documentation for every ticket, including issue notes, resolution steps, and cu...
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