Service Desk Apprentice

Overview

Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their level-headed software solutions. The team is all like-minded individuals, with a drive to succeed in their own fields.

We are looking for a motivated and enthusiastic individual to join our IT team as a Service Desk Apprentice. This is an exciting opportunity to gain hands-on experience in a fast-paced IT environment, supporting users with their technical issues and learning from experienced professionals.

Key Responsibilities

• Provide first-line technical support to staff and users via phone, email, or in person.
• Log, track, and resolve IT service requests and incidents using the servi...