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Incident detection and recording Classification of all incidents and 1st / 2nd level support 1st / 2nd level investigation and diagnosis 1st / 2nd level Resolution and Recovery Incident Management - ownership, monitoring, tracking and communication as per Fujitsus Incident Management Procedure Incident closure
Provide End Users with a high level of Customer Service throughout all communications such as initial contact
Incident/Service Request detection and recording via adherence to the Service Desk Script and Call Logging procedure
Provide 1st / 2nd level support for the investiga...
About the Role
About the role
This role provides primary Service Desk support that includes:
Incident Management:
This role is based in Wellington and offers hybrid working.
Responsibilities and Accountabilities
Key responsibilities will include but not be limited to the following:
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