Service Desk Analyst

Job Description
A School District client of Insight Global is seeking a Service Desk Analyst to join their collaborative and customer facing service desk team. This Service Desk analyst will be responsible for supporting district users with a wide range of technology needs, this role provides Tier 1 technical support through phone, online, and walk-up channels, resolving issues on first contact whenever possible. We are seeking an individual who is friendly and approachable, as well as professional with customer service support to any customers within the school district. Responsibilities include monitoring and processing Service Desk ticket requests while resolving common tier 1 and 2 tickets including password resets, basic desktop support, and other tasks that can be resolved using remote tools without escalating to experts. Specific responsibilities may include troubleshooting account access and multifactor authentication issues, video conferencing tools, applications, network c...