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About the Role
**Responsibilities:**
The Service Desk Analyst II provides technical telephone support to providers and family members regarding the portal and CYBER application. The Service Desk Analyst, acting as a second tier level of support, are responsible for receiving calls and processing emails related to the MIS system. Incoming calls and emails are logged into the Track-It! system. The Service Desk Analysts are responsible for documenting, in detail, all service requests from MIS users including the call description, course of action taken to investigate the problem, and the final problem resolution. The function is typically performed during normal business hours, but will require “off-hours” support.
**Work Arrangement:**
• Remote - DE, NJ, NY, PA must live within 3 hours of Robbinsville NJ
• Monday-Friday 9:30am-6:00pm
• With rotating on-call coverage
**Education/Experience:**
+ Associate’s Degree.
+ 2-year technical degree pre...
The Service Desk Analyst II provides technical telephone support to providers and family members regarding the portal and CYBER application. The Service Desk Analyst, acting as a second tier level of support, are responsible for receiving calls and processing emails related to the MIS system. Incoming calls and emails are logged into the Track-It! system. The Service Desk Analysts are responsible for documenting, in detail, all service requests from MIS users including the call description, course of action taken to investigate the problem, and the final problem resolution. The function is typically performed during normal business hours, but will require “off-hours” support.
**Work Arrangement:**
• Remote - DE, NJ, NY, PA must live within 3 hours of Robbinsville NJ
• Monday-Friday 9:30am-6:00pm
• With rotating on-call coverage
**Education/Experience:**
+ Associate’s Degree.
+ 2-year technical degree pre...
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