Service Desk Analyst

Multilingual Service Desk Analyst (Finnish) to Philippines

Relocation Opportunity: Yes – International hires welcome!

The main responsibility of the Service Desk Analyst involves taking in Level 1 Calls and providing Level 1 Technical Support to user inquiries received either via call or email. The resource assigned is also expected to adhere to Quality Criteria in performing the tasks, including making sure that the tickets are updated with complete logs and activities. Service Desk Analyst will be supporting multiple Retail accounts.

This role reports to the office and will be based in CGI Philippine Global Delivery Center (Taguig City, Philippines).

Your future duties and responsibilities:

• Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties
• Supports Service Request Management and Service Restoration ...