Service Desk Analyst

SUMMARY:
Datacentrix Cape Town is looking for a Service Desk Analyst with ITIL Foundation and five years’ experience in an enterprise customer environment.  Proficient in ITSM and HEAT
Excellent Communication and Interpersonal skills.

POSITION INFO:
Minimum Qualifications:

• Matric Grade 12 (Compulsory)
• Own reliable transport and driver’s license
• Tertiary IT qualification
• ITIL Foundation

• Logging all relevant incident/service request details, allocating categorization and prioritization levels.
• Providing first-line investigation and diagnosis
• Resolving incidents/service requests when first contacted whenever possible
• Escalating incidents/service requests that they cannot resolve within agreed timescales
• Keeping users informed of progress
• Closing all resolved incide...