Service Delivery Manager

Job Summary

The Service Delivery Manager (EUSS) supports the day-to-day operations of the EUSS maintenance environment. The role ensures smooth delivery of services by coordinating with support teams, monitoring incidents, ensuring timely resolution, and maintaining service quality in alignment with SLAs and customer expectations. The incumbent works closely with senior managers, provides operational support to team members, tracks service performance, and assists in planning and reporting activities for EUSS operations.

• Serve as the primary coordinator for EUSS operational support activities.
• Monitor service performance and ensure incidents, service requests and queries are addressed within SLA.
• Escalate major or recurring issues to the Lead/Program Manager.
• Support health checks, application monitoring and BAU service activities.
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