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Manage the Teams working for Desktop Support, Server Support, Network support, Asset Support and Telecom support. Responsible for Change, Incident, Problem, Configuration, Service Desk & Release Management. Monitoring and Analyzing the Calls logged with the Helpdesk and ensure that Transactions are followed as per Quality Norms. User satisfaction surveys & feedback and plan for deviations or corrective action. Ensure Wing to Wing resolution of incidents w...
About the Role
Description and Requirements
Role Description –
An IT Service Delivery Manager is responsible for ensuring that IT services are delivered to business users and customers effectively, efficiently, and in line with agreed service levels. The role acts as a bridge between business stakeholders, customers, IT operations teams, vendors, and support functions to ensure high-quality service delivery and continuous improvement.
Job responsibilities.
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