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About the Role
Job Title :- Service Delivery Manager
Location :- Mumbai / Pune / Bangalore
Experience :- 13-16 years
Notice Period :-
0-30 days
Choosing Capgemini means choosing a place where you’ll be empowered to shape your career, supported by a collaborative global community, and inspired to deliver excellence in IT operations and client engagement.
Your Role
As a RUN Engagement Manager, you will be responsible for managing application support engagements by applying ITIL standards, ensuring service delivery excellence, and actively managing client expectations through defined SLAs.
In this role, you will:
Manage RUN engagements by applying
ITIL best practices
across service management processes
Ensure delivery of all
RUN scope activities
including Incident, Problem, Change, and Environment Management
Manage
client expectations through SLA adherence
and proactive communication
D...
Location :- Mumbai / Pune / Bangalore
Experience :- 13-16 years
Notice Period :-
0-30 days
Choosing Capgemini means choosing a place where you’ll be empowered to shape your career, supported by a collaborative global community, and inspired to deliver excellence in IT operations and client engagement.
Your Role
As a RUN Engagement Manager, you will be responsible for managing application support engagements by applying ITIL standards, ensuring service delivery excellence, and actively managing client expectations through defined SLAs.
In this role, you will:
Manage RUN engagements by applying
ITIL best practices
across service management processes
Ensure delivery of all
RUN scope activities
including Incident, Problem, Change, and Environment Management
Manage
client expectations through SLA adherence
and proactive communication
D...
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