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About the Role
JOB DESCRIPTION
The Senior Team Lead, Service Delivery is a developing management role, primarily responsible for managing one or more junior Service Delivery Specialists and ensures continuity in service and may also act as an advocate for the client within the organization.
This role supports the business by taking responsibility for overall contract management for medium to large complex client contracts. This role is responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts – can be specific client accounts or a group of accounts.
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The Senior Team Lead, Service Delivery is a developing management role, primarily responsible for managing one or more junior Service Delivery Specialists and ensures continuity in service and may also act as an advocate for the client within the organization.
This role supports the business by taking responsibility for overall contract management for medium to large complex client contracts. This role is responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts – can be specific client accounts or a group of accounts.
...
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