Service Delivery Manager

The Service Delivery Manager ensures the seamless delivery of IT services to clients while maintaining high standards of quality, efficiency, and customer satisfaction. This role acts as a bridge between clients, internal teams, and senior management, overseeing service operations, project delivery, and client relationships. The ideal candidate is proactive, customer-focused, and capable of leading teams and projects in a fast-paced, contracting IT environment. The role may require travel to client sites or project locations as needed and flexibility to manage urgent escalations outside standard working hours.

Key Responsibilities